Updated on 26/04/2018

Service Terms & Conditions

OP Design and Marketing Ltd is referred to as We, Our, Us, OP Design, OPDM 
The Client is referred to as You, Your, The Client

By accepting our quotes and services through email, phone, direct contact or contracts, you agree to the following service terms and payment terms.

Payment Terms and Definitions

  1. All prices in quote are GST exclusive unless otherwise stated.
  2. We have the right to change our packaged pricing schemes without prior notification. When a price change occurs while your website is being developed, the quoted price remains unchanged.
  3. We have the right to collect overdue invoices with a third party debt collection company. Additional collection fees will be charged to the client for the debt collection process.
  4. We have the right to charge interest and additional collection fees on overdue invoices. We charge 0.8% per day of the total invoice amount, as well as a $50 follow up fee. If the invoice is referred to third party collection agency, there will be an additional 20% late payment fee of total invoice amount.
  5. We have the right to add extra charges to the invoice if client requests additional work done, given the clients are notified before working on the requested additional scope.
  6. All invoices are due one week from the invoice date unless otherwise stated.
  7. We have the right to collect the full invoice amount if we consider the project is near its completion.
  8. We have the right to remove websites that are completed but not paid in full, and withdraw full ownership from client until full payment is made.
  9. We require at least 30 days notice prior to termination of services, including hosting, AdWords, website design & development, SEO. For all website related work, any form of agreement is defined as a binding contract, and can only be terminated if agreed by both parties.
  10. We own the Google Adwords accounts under our Google Partner umbrella account. Client owns the viewing access to the Google Adwords Campaign.
  11. Projects and contracts are defaulted by the client if we don't hear back from the client within 20 working days after we request for key information related to the completion of your work. Defaulted contracts are automatically completed and require full payment on the date of default. Client can resume work for the defaulted contract after full payment has been paid for.
  12. Support and General Support plans cover phone & email support, bug fix caused by browser updates, CMS framework update. Additional scope may be included subject to your support person's decision.
  13. Website ownership refers ownership of all images, texts, and existing codes on the website. Depending on the platform, migration between host is not guaranteed to be compatible and requires a certain degree of rebuild.​
  14. We are excluded from any types of liabilities including but not limited to: consequential, special or indirect damages, loss of profits and liquidated damages.